Submit a Formal Complaint

If you are unable to resolve the issue during your stay or wish to submit a formal complaint, you can contact us by email. Please include the following details:

• Your full name and booking reference
• Dates of your stay
• A description of the issue
• Any relevant photos or supporting information

Send your complaint to: info@hotelgrangettes.com
We aim to acknowledge all complaints within 48 hours and provide a full response within 7 working days.